Services

Enterprise-Grade Services Support
Your Journey to Liquid Cooling

End-To-End NeuCool® Empowerment

Our all-inclusive support model is designed to enable NeuCool’s peak cooling performance: from tailor-made designs and white-glove deployment to global onsite servicing and full lifecycle management.

We’ve Got You Covered

Pre-production site assessment and solution design modeling for seamless integration
All products manufactured and assembled in the U.S.A.
90% of our Tier 1 vendors are based in North America
Contract manufacturing through service partners for hyperscaler deployments

Step-by-step project validation by thermal experts for stress-free assembly and handover
NeuGuard™ 2, 3, & 5-year limited warranty backed by CNA
Additional server & integration warranties provided by our partners: Unicom and Park Place

Preventative and corrective maintenance for optimized performance
Tailored SLAs for full lifecycle management
Remote and on-site troubleshooting
Technician dispatches for routine site inspections, training, and asset support

Pre-production site assessment and solution design modeling for seamless integration
All products manufactured and assembled in the U.S.A.
90% of our Tier 1 vendors are based in North America
Contract manufacturing through service partners for hyperscaler deployments

Step-by-step project validation by thermal experts for stress-free assembly and handover
NeuGuard™ 2, 3, & 5-year limited warranty backed by CNA
Additional server & integration warranties provided by our partners: Unicom and Park Place

Preventative and corrective maintenance for optimized performance
Tailored SLAs for full lifecycle management
Remote and on-site troubleshooting
Technician dispatches for routine site inspections, training, and asset support

Global Services Partner

Customer Support